Brief Overview:Bauer offers a warranty on their hockey skates, providing customers with peace of mind and assurance in the quality of their products. This warranty covers manufacturing defects and is valid for a specific period of time from the date of purchase.
1. Warranty Coverage: Bauer’s skate warranty covers any manufacturing defects that may arise during normal use. This includes issues such as sole separation, eyelet breakage, or boot delamination.
2. Duration: The duration of Bauer’s skate warranty varies depending on the specific model purchased. Generally, it ranges from 90 days to one year from the date of purchase.
3. Proof of Purchase: To avail themselves of the warranty coverage, customers are required to provide proof of purchase in the form of a receipt or invoice.
4. Exclusions: The skate warranty does not cover damage caused by misuse, abuse, negligence, or alterations made to the skates without authorization from Bauer.
5. Process for Claims: In case a customer encounters an issue covered under the warranty, they need to contact Bauer’s customer service team either through phone or email provided on their official website. They will guide you through the claims process and assist with resolving any concerns regarding your skates.
FAQs:
Q1: What happens if my Bauer skates have a defect within the specified warranty period?
A1: If your skates develop a manufacturing defect within the specified warranty period and meet all other requirements mentioned above (proof of purchase), you can file a claim with Bauer’s customer service team for further assistance.
Q2: Can I get my defective skates repaired instead?
A2: No, under this skate warranty program offered by Bauer Hockey Gear Service Provider Fresh Gear only provides replacement options rather than repair services for defective products covered under this policy.
Q3: Is there an extended protection plan available beyond what is covered in standard warranties?
A3: Currently, Fresh Gear does not offer any extended protection plans for Bauer skates. Customers are advised to rely on the standard warranty provided by Bauer.
Q4: Do I need to pay for shipping when returning defective skates?
A4: Typically, customers are responsible for covering the cost of shipping when returning their defective skates. However, it is recommended to contact Bauer’s customer service team directly to confirm this information and understand any potential exceptions.
Q5: Can I return my defective skates to a local retail store instead of shipping them back?
A5: It is best to reach out to Bauer’s customer service team or refer to their official website for specific instructions regarding returns. While some retail stores may accept returns, following the correct procedure outlined by Bauer will ensure a smooth claims process.
BOTTOM LINE:
Bauer offers a skate warranty that covers manufacturing defects within a specified period from the date of purchase. Customers can file claims with proof of purchase and receive assistance from Bauer’s customer service team. Repair services are not available under this warranty program, and customers may be responsible for shipping costs when returning defective skates.
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